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Shipping and payment charges

Shipping costs overview


Parcels with a net value of 90€ or more are shipped free of charge within Germany. The shipping costs for other countries, please refer to the table below. IMPORTANT: The shipping costs are calculated daily and can still be adjusted. Please refer to your invoice for the actual amount.

PLEASE NOTE: Shipping costs are currently not or only partially displayed during the entire order process due to a technical malfunction in the store. We will therefore have to charge you for any shipping costs subsequently, even if you have already paid for your order. You can review the expected shipping costs here. We are trying to fix the problem as soon as possible and thank you for your understanding.


Country of destination

Net value of goods

Costs

Germany *
Austria *

Austria *

> 90 €
> 200 €

< 200 €

Free of charge
Free of charge

19,80 € / order

BE, DK, LI, LU, NL, CZ *

< 400 €

> 400 €

23,10 € / order

Upon request ***

FR, PL, IT, HU *

< 400 €

> 400 €

29,70 € / order

Upon request ***

EE, HR, LV, LT, PT, SK, ES *

< 500 €

> 500 €

34,10 € / order

Upon request ***

BG, GR, RO, RS *

< 500 €

> 500 €

63,80 € / order

Upon request ***

IS, TUR, FIN, CH, GB, SE, SI **

Any amount

Upon request ***

Other countries **

Any amount

Upon request ***


* This excludes deliveries to remote areas and islands, as well as express service.
** Any customs duties and import or export fees are to be paid by the recipient. If you transfer from a third country, please make sure that no bank transfer costs are deducted from our account. We have to claim these costs subsequently.
*** Upon request: The shipping costs that are automatically displayed when you place your order in the store are a preliminary estimate. If the actual shipping costs of your order are higher than the estimated amount, we will have to charge you for them afterwards.

For pallet freight and oversized items, we will be happy to provide you with an individual offer at daily prices.

The following minimum order quantities apply for goods net value:

Domestic: 50,-- Euro net
European Union: 250,-- Euro net
Rest of the world: 400,-- Euro net

Order values below this will be subject to a minimum quantity surcharge:
European Union: 25,-- Euro
World: 35,-- Euro


For direct delivery to your customer(s) we charge a logistics surcharge of 10€ per shipment. Any customs duties and import or export fees are to be borne by the recipient.
For items with excess length (from 1.20m), we charge an excess length surcharge of 2.50€ per item.


Delivery times

Unless otherwise stated in the item description, delivery of the goods in Germany will be made within 2 - 4 working days, for foreign deliveries within 5 - 7 working days after order confirmation (in the case of agreed advance payment after the date of receipt of payment).
Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made special arrangements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.


Payment methods


For orders within Germany we offer the following payment options:
-       Prepayment by bank transfer
You will receive an invoice by e-mail, which contains all important payment information. Please do not transfer any money before receiving this email! After we have received the amount, the order will be shipped.
-       PayPal payment
If you have deposited your bank details or credit card number with PayPal, you can pay securely and easily with your e-mail address and password in the EiKO-Europe online store.
-       Purchase on invoice
With the delivery of the goods you will receive our invoice, which must be paid within the agreed payment term. This option is only possible for customers that we can insure with our credit insurance for the invoice amount or turnover.


For orders from other countries we offer the following payment options:
-       Prepayment by bank transfer


Our bank details are:


Bank: Sparkasse Südpfalz
BLZ: 548 500 10 / Account: 1000 0538 90
IBAN: DE31 5485 0010 1000 0538 90
BIC: SOLADES1SUW